Salesforce, architected for complex, regulated organisations.
Architect-led Salesforce delivery for government, healthcare, financial services, energy and manufacturing.
Salesforce Partner · Sydney, Australia-wide
One partner, from architecture to go-live and beyond
Our team has delivered Salesforce for national government schemes, state agencies, critical energy infrastructure, member-owned finance, healthcare workforce providers and major food manufacturers. Every engagement is led by an experienced Salesforce architect, not handed to a junior team.
Industries we serve
Healthcare & Care
Connected care on Salesforce Health Cloud for providers, allied health, NDIS and aged care organisations, and healthcare workforce businesses.
Government & Public Sector
Citizen-facing services, case management and scheme administration for federal, state and local government, designed around privacy, accessibility and audit requirements.
Financial Services
Financial Services
Member onboarding, application portals and service automation for member-owned and ethical finance organisations.
Energy & Utilities
Financial Services
Stakeholder, asset-adjacent and operational processes on Salesforce for critical-infrastructure organisations.
Manufacturing & Agribusiness
Manufacturing & Agribusiness
Customer, sales and service platforms for large producers with complex product ranges and supply chains.
Tourism & Visitor Services
Manufacturing & Agribusiness
Online passes, bookings and visitor engagement at state scale.
Trusted on programs that matter
Financial Services: member engagement transformation
For a member-owned ethical finance organisation: a new Experience Cloud member portal, online application forms for four fund types feeding case management, and an Agentforce AI agent for member enquiries. Experience Cloud · Agentforce · Service Cloud
Federal Government: national disability scheme
OmniStudio delivery on a large-scale federal program supporting scheme participants and providers nationally. OmniStudio · Public Sector
Energy, health workforce, manufacturing and state government
Our team has also delivered Salesforce for a Queensland energy generator, a national healthcare workforce provider, a major food and agribusiness manufacturer, and NSW and WA Government programs including online visitor passes.
Salesforce Health Cloud specialists
Our specialty: connected care on one compliant platform
Healthcare is where we go deepest. We help Australian providers, allied health, NDIS and aged care organisations unify patient and participant data, streamline referrals and intake, and run care programs on one compliant platform.
Assessment, implementation and integration
Health Cloud readiness assessment and roadmap; implementation, data migration and clinical system integration, with FHIR and HL7 integration to the systems you already use.
Agentforce for patient and participant enquiries
AI agents that answer patient and participant enquiries, grounded in your Health Cloud data.
Healthcare is where we go deepest. Ready to transform care delivery?
Services across the Salesforce platform
Advisory & Architecture
Platform strategy, solution architecture, org health checks and roadmaps from a certified architect.
Implementation
End-to-end delivery across Sales, Service, Experience, Health and Financial Services Cloud.
OmniStudio & Industry Clouds
Guided digital journeys, FlexCards and Integration Procedures at enterprise scale.
Agentforce & AI
AI agents that handle real customer, member and patient enquiries, grounded in your Salesforce data.
Integration & Data
MuleSoft and API integration, data migration and transformation, including FHIR and HL7 for health.
Managed Services
Post go-live releases, optimisation, admin support and user enablement.
Why organisations choose PolarXTech
Architect-led delivery
Your project is designed and overseen by a Salesforce architect with 13 certifications, on the Certified Technical Architect pathway.
Regulated-industry experience
Government, health, energy and finance have taught us to build for privacy, audit and scale from the start.
Australian and accountable
Sydney-based, working in your time zone, with a small senior team you deal with directly.
Built to last
We hand over documented, maintainable solutions and train your people to own them.
How we work
1. Discover
Understand your goals, users, data and constraints.
2. Design
Architect a solution and roadmap that fits your org and budget.
3. Deliver
Build in agile iterations with testing and change management built in.
4. Support
Go live with confidence, then keep improving with managed services.
Have a Salesforce challenge worth solving?
Whether you're starting fresh, rescuing a struggling implementation or extending what you have, let's talk it through. Book a 30-minute discovery call with our architect.
Or email info@polarxtech.com
1. About this policy
PolarXTech Pty Ltd (ABN 36 689 812 619) handles personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). In this policy, "PolarXTech", "we", "us" and "our" mean PolarXTech Pty Ltd.
We are a Sydney-based Salesforce consultancy. We design, build and support solutions on Salesforce, including Health Cloud, Agentforce, Experience Cloud, OmniStudio and MuleSoft.
This policy explains what personal information we collect, how we use and share it, and how you can access, correct or complain about it. It applies to our website (polarxtech.com), our marketing (including LinkedIn advertising and lead forms), and our dealings with clients, prospects, partners and suppliers.
Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable. Sensitive information is a subset that includes health information, and receives extra protection under the APPs.
2. What personal information we collect
We collect only what we need for the purposes in section 4. What we collect depends on how you deal with us.
- Someone who downloads our content or responds to our ads (for example, a LinkedIn Lead Gen Form): Name, email address, job title, company name, and any other details you choose to submit in the form
- Prospective or current client contact: Name, job title, employer, work email, phone number, meeting notes, project correspondence and billing details
- Website visitor: IP address, browser and device type, pages viewed, referring site, and information set by cookies (section 8)
- Someone who contacts us: Name, contact details and the content of your message
- Job applicant, contractor or supplier: Contact details, CV, qualifications, work history, references and payment details
Lead form data. When you complete a lead form on LinkedIn, LinkedIn passes the details in that form to us. We do not receive your LinkedIn password or private messages.
Sensitive information. We do not ask prospects, website visitors or leads for health or other sensitive information. Please don't include it in forms or messages. If we need sensitive information for a specific reason, we will only collect it with your consent or where the law permits. Health information we handle while delivering projects for clients is covered in section 7.
3. How we collect it
Where practical, we collect personal information directly from you, for example when you:
- complete a form on our website or a lead form on LinkedIn
- email, call or message us, or meet with us
- engage us for services, or apply to work with us.
We also collect some information from third parties, including:
- advertising platforms such as LinkedIn, which send us the details you submit in their lead forms
- analytics and cookie providers, which tell us how visitors use our website
- your employer or colleagues, when they give us your details as a project contact
- public sources, such as company websites and professional profiles.
If we receive personal information we did not ask for, we will decide whether we could have collected it lawfully. If not, we will destroy or de-identify it where it is lawful and reasonable to do so.
You can deal with us anonymously or under a pseudonym where that is practical, for example when browsing our website. We generally need your name and contact details to respond to an enquiry or provide services.
4. How we use your personal information
We use personal information for the purpose we collected it, and for related purposes you would reasonably expect. These include:
- responding to enquiries and requests
- providing, managing and invoicing our services
- communicating with client and partner contacts about projects
- improving our website, content and services
- recruiting staff and contractors, and managing suppliers
- meeting our legal, tax and regulatory obligations.
How we use lead data
If you download a guide or other content through a lead form (on LinkedIn or our website), we use your details to:
- give you access to the content you requested
- contact you, by email or phone, about the topic of that content and how PolarXTech could help — for example, to offer a Health Cloud review
- send you related insights, events and updates, if you have not opted out (section 5)
- record the lead and our follow-up in our customer relationship management (CRM) system
- measure which campaigns and content are useful, mostly in aggregate.
We do not sell lead data. We do not share it with other businesses for their own marketing. We keep lead records only as long as section 8 allows.
5. Direct marketing and opting out
We may send you marketing about our services where you have asked for content from us, are an existing client contact, or have otherwise agreed. Our marketing emails follow the Spam Act 2003 (Cth): each one identifies PolarXTech and includes a way to unsubscribe.
You can opt out at any time by:
- clicking "unsubscribe" in any marketing email
- emailing info@polarxtech.com with "Unsubscribe" in the subject line
- telling us during a call.
We will action opt-outs within 5 business days, and free of charge. We may still contact you about services you have engaged us for.
6. Who we share it with
We share personal information only for the purposes in section 4, and only with:
- our staff and contractors who need it to do their work, under confidentiality obligations
- service providers who help us run our business, such as our CRM, email, cloud hosting, website, analytics, accounting and payment providers (including Salesforce)
- advertising platforms such as LinkedIn, to run and measure our campaigns
- Salesforce and its partners, where needed to deliver a client project
- professional advisers, such as our lawyers and accountants
- courts, regulators and law enforcement, where the law requires or permits it
- a buyer or investor, if our business is restructured or sold, on a confidential basis.
We require service providers to handle personal information only for the services they provide to us.
Overseas disclosure
Some of our service providers store or access data outside Australia, including in the United States, Europe and Asia. Where we can, we choose Australian data hosting. Before disclosing personal information overseas, we take reasonable steps to make sure the recipient protects it in a way consistent with the APPs, unless an exception under the Privacy Act applies.
7. Client data and health information on projects
When we build or support a Salesforce system for a client, we may be able to see personal information held in that system, including patient, member or customer records. Some of it may be health information.
The client remains responsible for that information under its own privacy obligations. We handle it only:
- to deliver the services in our agreement with the client, and on the client's instructions
- under the confidentiality and security terms of that agreement
- in line with the APPs and, where they apply, state and territory health records laws.
We use test or de-identified data in development and testing wherever practical. We limit access to production data to the people who need it, and we do not use client data for our own marketing or any other purpose.
8. Security, retention and cookies
Security
We protect personal information from misuse, interference, loss and unauthorised access, change or disclosure. Our measures include role-based access, multi-factor authentication, encryption where available, and secure, reputable cloud services. No method of sending data over the internet is completely secure, so we cannot guarantee the security of information you send us.
If we have a data breach likely to cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as the Notifiable Data Breaches scheme requires.
Retention
We keep personal information only as long as we need it for the purposes in section 4 or as the law requires. We review lead records that have had no engagement for 2 years and delete or de-identify them. We keep client and financial records for at least 7 years, as Australian tax law requires.
Cookies and advertising tags
Our website uses cookies and similar technologies. They keep the site working, help us understand how it is used, and measure our advertising — for example, the LinkedIn Insight Tag, which can show our ads to people who have visited our site. You can block or delete cookies in your browser settings, but some parts of the site may not work properly. You can control LinkedIn ad personalisation in your LinkedIn settings.
Other websites
Our website and content may link to other websites. This policy does not cover them, so please read their privacy policies.
9. Your rights, complaints and contact
Access and correction
You can ask for access to the personal information we hold about you, or ask us to correct it. We will respond within 30 days. We do not charge for a request, but may charge a reasonable fee to provide large amounts of information. If we refuse a request, we will tell you why in writing, as the Privacy Act allows.
Complaints
If you think we have breached the APPs, please contact us first, with details of your concern. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.
If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
Contact us
PolarXTech Pty Ltd (ABN 36 689 812 619)
Email: info@polarxtech.com
Attention: Privacy Officer
Changes to this policy
We may update this policy from time to time. The current version is always on our website, with its last-updated date.
Last updated: 20 October 2026© 2026 PolarXTech Pty Ltd · ABN 36 689 812 619 · Sydney, Australia
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