Why Salesforce Health Cloud?

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Gain a source of truth a single, trusted place that brings together all the patient data needed to deliver amazing experiences.

Enable agents to view real time provider availability, schedule appointments and complete the necessary intake documentation.

Unlock the ability for centralised referral management staff to oversee both provider driven and patient driven referral processes to ensure efficient and effective management of the referral lifecycle.

Streamline provider interactions to automate pre-appointment patient interaction, allowing the healthcare team to focus on delivering outstanding care during the visit.

Providing knowledge articles and followup information to patients to ensure they adhere to best practice protocols, ensuring quick and safe recovery from a procedure.

Establish an efficient and interactive process with patients to provide a quality based patient experience, guiding them through the journey of care with your organisation.

Facilitate the flexibility for contact centre agents to update basic demographic information, such as phone number and address.

Leverage 360 data to improve patient experience and overall health by enabling an agent to query a variety of information about a patient when they call into the facility and provide proactive insights into key activities and journeys.